Product quality, compliance and warranty
We take off your hands: tracing units back to their batch, handling warranty claims and complaints, and keeping compliance and audit files complete.
You get: a trace record for every unit, warranty claims checked against your terms, and audit evidence gathered, for your quality team to check.
Get a price for thisOr check first: Are we ready for AI?
The problem
Warranty claims cost us a fortune and we can't tell which batch caused them.
What is in this package
- Track retention and request its release on time
- Capture delivery notes from photos and match them to purchase orders
- Capture lessons learned at project close and make them searchable
- Installation complete to handover pack, guarantee and closed jobWhole process
- Put together installation records and handover packs for each plot
- Produce O&M manuals for each order from your product library
- Keep the training and competence matrix current, with expiry alerts
- Sort the customer service inbox and draft replies to routine queries
- Ask clients how the job is going at key stages and flag any concerns
- Prepare the evidence for ISO 9001, 14001 and 45001 audits
- Close finished jobs in the accounts and catch late costs and unbilled income
- Trace every delivered unit back to its materials, batch, checks and drawing
- Find the themes that keep coming up in client feedback
- Dispatched order to product information pack and golden thread answersWhole process
- Answer golden thread product requests for higher-risk buildings
- Off-site system review to renewed NHBC Accepts or BOPAS approvalWhole process
- Raise NCRs from site, find the root causes and track them to close
- Supplier delivery at goods-in to released, held or rejected materialWhole process
- Capture shop-floor quality checks by tablet, photo or voice for every unit
- Track approved installers' training, audits, inspections and guarantees
- Customer complaint to answered investigation and fixed root causeWhole process
- Spot repeat defects from non-conformance and rework records
- Approved body factory audit date to closed findingsWhole process
- Show which products, suppliers and installers drive your warranty costs
- Product safety concern to completed recall or field campaignWhole process
- Take in warranty claims and check them against the terms and records
- Check installer guarantee registrations and issue the ones that qualify
- Record goods-in inspections and quarantine any material that fails
20 more parts, which a call confirms.
We price a whole package as one build (our rule). A call confirms it.
What it needs to work
- Unit traceability data
If those aren’t in place yet, you’ll hear that before anything gets built.
Who it’s for
- Manufacturers and suppliers
What would this cost for your team?
Answer questions about your company and how this work runs today. You see an indicative estimate of the hours back, what that time is worth and the price when you send your details.
Get a price for thisOr check first: Are we ready for AI?