Who we are

Built Logic is the trading name of Built Logic Ltd, a company registered in England & Wales (Companies House no. 17273424). Our registered office is 22-24 Berners Street, London W1T 3LP. In these terms, "we" and "us" means Built Logic Ltd, and "you" means the business that engages us.

How these terms apply

These terms apply to every engagement we deliver, together with the proposal for that engagement and any data-processing terms we agree with you. We work with businesses only, so these terms are not for consumers.

If the proposal and these terms say different things, the proposal wins for that engagement. Your own purchase order terms do not apply unless we agree to them in writing.

Proposals and acceptance

Each proposal sets out the scope, deliverables, fees, payment schedule and any exclusions for the engagement. A proposal is valid for 14 days from the date we send it.

You accept a proposal by approving it online, by confirming in writing by email, or by sending us a purchase order that refers to it. The engagement is binding from that point.

Fees and payment

Fees are shown in the proposal and are in pounds sterling, plus VAT at the applicable rate. You can pay by card through our payment link, or by invoice or purchase order.

Invoices are due within 14 days of the invoice date unless the proposal says otherwise. If a payment is late, we may pause work until it is paid, and we may charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

Expenses are only charged where the proposal says so, or where you have agreed them in writing in advance.

The Feasibility Study

The Feasibility Study is our paid first engagement. A deposit secures your date, and the balance is due one week before the confirmed study date. We start the study once the agreed payment has cleared. If the balance has not been paid by its due date, we may cancel the study and keep the deposit.

If you go on to engage us for delivery within 30 days of receiving your study, the full study fee is credited against the first month's invoice for that delivery.

Ongoing engagements

Monthly engagements, such as the Ongoing AI Partnership, run for the minimum term stated in the proposal. The Ongoing AI Partnership has a six-month minimum term.

You can cancel within 7 days of accepting the proposal by telling us in writing, and we will refund what you have paid, less the fees for any work already delivered, charged at the rates in the proposal. After those 7 days, fees are non-refundable.

The minimum term is a firm commitment on both sides. When you accept a partnership proposal, you agree to pay the monthly fee for every month of the minimum term, and in return we reserve the team time and capacity to deliver it. The total of those monthly fees is the price of the minimum term. It is not a charge for leaving early. For your convenience it is invoiced monthly.

If you ask us to stop work before the minimum term ends, we will stop, and the monthly fees for the rest of the minimum term that have not yet been invoiced become due on our next invoice. They are not reduced because you chose to stop. This does not apply if you end the engagement because we have seriously breached these terms.

After the minimum term, either of us can end the engagement by giving 30 days' written notice.

Monthly fees are invoiced monthly in advance. Support is defined in the proposal and is not unlimited.

What we need from you

Good work depends on timely access to the right people and information. You agree to:

  • name a lead contact who can make decisions for the engagement;
  • give us the information, access and time from your staff set out in the proposal;
  • make sure you have the right to share any material you give us, and indemnify us against all losses, costs (including reasonable legal costs) and claims arising from any allegation that our agreed use of that material infringes someone else's rights; and
  • keep your own systems, accounts and licences in place and paid for.

If a delay on your side affects the timetable, we will agree a new date with you. Where it causes extra work, we may charge for it after telling you first.

Changes to scope

If you want to change what we are doing, we will confirm the effect on fees and timing in writing before we make the change. Nothing changes until we have both agreed it in writing, and email is enough.

Cancellation and postponement

You can cancel a Feasibility Study and have your deposit refunded in full if you tell us in writing at least 14 days before the confirmed study date. After that point the deposit is non-refundable.

For other engagements, cancellation terms are set out in the proposal, subject always to the minimum term rules under Ongoing engagements.

Ownership of the work

Once you have paid for it in full, you own the deliverables we create specifically for you, such as your study report and the workflows we build for your business.

We keep ownership of our own methods, templates, tools, know-how and anything we created before or outside your engagement. Where these form part of a deliverable, you receive a non-exclusive, perpetual licence to use them within your business.

Third-party software and AI services stay subject to their own licence terms. Systems we build for clients run on the client's own accounts.

Confidentiality

We both keep the other's confidential information private and use it only for the engagement. This does not cover information that is already public, that the other party already had, or that must be disclosed by law. This duty continues after the engagement ends.

We will not name you as a client or publish a case study about your business without your written permission.

Your data

We both comply with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

For personal data you give us so we can deliver an engagement, you are the controller and we are your processor. For our own business records, such as contracts, invoices and contact details, we are a separate controller.

As your processor we will:

  • process the data only on your documented instructions, and tell you if we believe an instruction breaks data protection law;
  • make sure everyone who handles it is bound by confidentiality;
  • keep it secure with appropriate technical and organisational measures;
  • use other processors only as listed in the data-processing terms, tell you before we change them, and bind them to the same obligations;
  • help you respond to requests from individuals, security incidents and any data protection impact assessment;
  • tell you without undue delay if we become aware of a personal data breach affecting your data;
  • delete or return the data at the end of the engagement, as you choose, unless the law requires us to keep it;
  • transfer the data outside the UK only on your documented instructions and with the safeguards the law requires; and
  • give you the information you reasonably need to show that these obligations are met, and allow for and contribute to reasonable audits, including inspections, by you or an auditor you appoint.

The detail of each engagement, including what data is processed, where it is held, who processes it and when it is deleted, is set out in data-processing terms we agree with you before any personal data is shared.

How we handle information collected through this website is covered by our Privacy Policy.

Results and estimates

We carry out our work with reasonable skill and care. Time savings, costs and returns in a study, a calculator or a proposal are estimates based on the information available at the time. We do not guarantee a particular saving, return, technical architecture or business result.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Subject to that, neither of us is liable for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss. Our total liability arising from an engagement is limited to the fees you paid us for that engagement in the 12 months before the claim.

These limits apply to claims for loss. They do not limit or reduce your obligation to pay our fees, including fees for the rest of a minimum term, interest on late payment, or any other sum due to us under these terms.

Ending an engagement

Either of us may end an engagement straight away by written notice if the other seriously breaches these terms and does not put it right within 14 days of being asked to, or becomes insolvent.

When an engagement ends, you pay for work done up to that date and any fees due for the rest of a minimum term (unless you ended it because of our breach), and each of us returns or deletes the other's confidential information, subject to any legal duty to keep it.

Non-solicitation

During an engagement and for 12 months after it ends, you agree not to employ or engage, directly or through another business, anyone who worked for us on your engagement, without our written agreement. This does not stop you hiring someone who responds to a general job advert.

If you do employ or engage someone in breach of this clause, you agree to pay us a fee equal to 20% of that person's first-year salary or annual fees. This reflects a genuine estimate of our cost of recruiting and training a replacement.

General

Neither of us is responsible for delays caused by events outside our reasonable control. Neither of us may transfer an engagement to someone else without the other's written agreement. If part of these terms is found to be unenforceable, the rest still applies. These terms, the proposal and any agreed data-processing terms are the whole agreement for the engagement.

Formal notices under these terms must be in writing and sent by email: to us at [email protected], and to you at the lead contact's email address in the proposal. A notice sent by email is received on the next working day after it is sent, unless the sender receives a delivery failure message.

Only you and we have rights under these terms. No one else can enforce them under the Contracts (Rights of Third Parties) Act 1999.

We may update these terms from time to time. The version in force when you accept a proposal applies to that engagement.

Law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If a problem comes up, we would rather talk it through first, so please raise it with us directly.

How to contact us

For anything to do with these terms, email [email protected] or write to us at Built Logic Ltd, 22-24 Berners Street, London W1T 3LP.