Terms of Business.

Who we are

Built Logic is the trading name of Built Logic Ltd, a company registered in England & Wales (Companies House no. 17273424). Our registered office is 22-24 Berners Street, London W1T 3LP. In these terms, "we" and "us" means Built Logic Ltd, and "you" means the business that engages us.

How these terms apply

These terms apply to every engagement we deliver, together with the proposal for that engagement and any data-processing terms we agree with you. We work with businesses only, so these terms are not for consumers.

If the proposal and these terms say different things, the proposal wins for that engagement. Your own purchase order terms do not apply unless we agree to them in writing.

Proposals and acceptance

Each proposal sets out the scope, deliverables, fees, payment schedule and any exclusions for the engagement. A proposal is valid for 30 days from the date we send it.

You accept a proposal by approving it online, by confirming in writing by email, or by sending us a purchase order that refers to it. The engagement is binding from that point.

Fees and payment

Fees are shown in the proposal and are in pounds sterling, plus VAT at the applicable rate. You can pay by card through our payment link, or by invoice or purchase order.

Invoices are due within 14 days of the invoice date unless the proposal says otherwise. If a payment is late, we may pause work until it is paid, and we may charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

Expenses are only charged where the proposal says so, or where you have agreed them in writing in advance.

The Feasibility Study

The Feasibility Study is a paid engagement. A £1,000 + VAT payment books your study date, and we start once it has cleared. A date not paid for within 48 hours of booking is released. The other £1,000 + VAT is invoiced with your written study and is due on receipt.

You can move your study date once at no charge if you tell us in writing at least 7 days before it. Any further move, or a move with less notice, is agreed with us and you pay any travel costs already booked that cannot be recovered.

If you start the AI Partnership within 30 days of receiving your study, the full study fee is credited against the Partnership's first monthly invoice. Book an AI Kickstart, AI Rollout or Custom-Built System within 30 days instead and £1,000 comes off its first invoice.

Training

Days here are calendar days. When you accept the proposal, we invoice the Leadership 1:1 in full, due before the day. Book on our website and you pay by card, then we confirm your date within 1 working day, or refund you in full if we cannot do it. Book at least 14 days ahead, on your company's paid business AI plan. Cancel in writing 14 or more days before the day for a full refund. After that, the full fee is due. You can move the day once, free, with 7 days' notice, but the refund rule still runs from the original date. If we must move it, you choose a new date or a full refund. WhatsApp support on the Leadership 1:1 is ongoing, for quick questions in working hours, and we reply the same working day. Anything that becomes a build is quoted separately. Any AI agent built on the day only reads and drafts, and you check every draft before it is used.

For the AI Kickstart and the AI Rollout, book at least 3 weeks before the first date. Half the fee is due on booking and half 7 days before the first day at your office. Two Rollouts, or two Kickstart teams, each have their own dates, so the second half of each one's fee is due 7 days before its own first day at your office. When you book, you sign an NDA and a data-processing schedule, book every date, and name a contact and an AI account admin. Each person needs a paid business AI account your company controls before the pre-work starts. You pay for them, and for our seat while we are in your account. Everyone does the pre-work on time and comes to their sessions, in a room with a big screen, good Wi-Fi and a laptop each.

Book any of the three on our website and you pay by card: the first half of the fee for the AI Kickstart or the AI Rollout, the whole fee for the Leadership 1:1. We then send the NDA and the data-processing schedule within 2 working days, and your booking is confirmed once both are signed. If they are not signed within 14 days of your payment, either of us may cancel and we refund you in full. A credit you claim when booking online comes off the second payment.

Cancel in writing 14 or more days before the first date for a full refund. After that, the whole Kickstart fee is due. On a Rollout we keep the first half, and the whole fee is due once the training day has run. For a second Rollout, the same rules apply, counted from its own first date and training day, to its fee only. For a second Kickstart team, the same rules apply, counted from its own first date, to its fee only. On a Kickstart, one online session can move once, with 7 days' notice. On a Rollout, the training day and the agent day can each move once, free, with 14 days' notice, and each online session once with 7 days' notice. On both, if we cannot make a date, we move it free.

You can swap people until the pre-work is due. Adding people can move you up a size and its price. Fewer people do not lower it. Missed sessions are not refunded. That person catches up at the next online session, or with their champion and on WhatsApp after the last one. An hour a day back is an aim, and no fee is refunded.

On the AI Kickstart and the AI Rollout, we may share your results without your name, rounded, with only your size band and trade, unless you say no at booking. You see the exact line before we first use it, and you can pull it. On the Leadership 1:1, we quote your results only if you say yes.

On the AI Rollout, anyone in your teams who ticks 30 to 60 minutes on the day-30 questionnaire gets one-to-one help from us at no extra cost, until they tick over an hour, up to the 60-day review at month 3. They must have come to the training day and at least one follow-up, and said on the questionnaire that they used their workflows on live work. Anyone in your teams who gets stuck can also ask us for up to 2 short one-to-one calls, of up to 30 minutes each, up to month 3. AI agents only read and draft, and a named person on your team checks every draft before it is used. Your workflows and agents are yours.

Half the Kickstart fee comes off a Rollout booked within 30 days of its 30-day review, once per Kickstart. One Rollout covers 20 people. A second Rollout for the same company comes only from 30 people, starts after the first one's week 6 review and is 25% off its own size's price. One Kickstart team covers 15, and a second team comes only from 25 people, at 25% off its own price. Both are rounded to the pound. Each booking takes one reduction only: a Kickstart credit, a Feasibility Study credit, or the 25% off a second Rollout or a second Kickstart team. Credits are never paid as cash.

Log-ins and questionnaire answers on the training platform are deleted when your access ends. On the Leadership 1:1, your write-up is drafted in your company's own AI account, where everything built on the day stays. We confirm the return or deletion of anything else we hold in writing within 30 days of the work ending.

Custom-Built Systems

Each build has a fixed fee agreed in writing before work starts. Half is invoiced when you accept the proposal, 40% when the system is ready for your team to test, and the last 10% after the first month of support that comes with the build, unless the proposal says otherwise.

The fee includes the first month of support after the system goes live, covering fixes, updates and small changes, and a follow-up one month after go-live to check how it is working. After that first month, support is available on a monthly Support Plan, which either of us can end with 30 days' written notice. Changes to what is being built, once the scope is agreed, follow Changes to scope below.

Ongoing engagements

Monthly engagements, such as the AI Partnership, run for the minimum term stated in the proposal. The AI Partnership has a six-month minimum term.

You can cancel within 7 days of accepting the proposal by telling us in writing, and we will refund what you have paid, less the fees for any work already delivered, charged at the rates in the proposal. After those 7 days, fees are non-refundable.

The minimum term is a firm commitment on both sides. When you accept a partnership proposal, you agree to pay the monthly fee for every month of the minimum term, and in return we reserve the team time and capacity to deliver it. The total of those monthly fees is the price of the minimum term. It is not a charge for leaving early. For your convenience it is invoiced monthly.

If you ask us to stop work before the minimum term ends, we will stop, and the monthly fees for the rest of the minimum term that have not yet been invoiced become due on our next invoice. They are not reduced because you chose to stop. This does not apply if you end the engagement because we have seriously breached these terms.

After the minimum term, either of us can end the engagement by giving 30 days' written notice.

Monthly fees are invoiced monthly in advance. Support is defined in the proposal and is not unlimited.

What we need from you

Good work depends on timely access to the right people and information. You agree to:

• name a lead contact who can make decisions for the engagement;
• give us the information, access and time from your staff set out in the proposal;
• make sure you have the right to share any material you give us, and indemnify us against all losses, costs (including reasonable legal costs) and claims arising from any allegation that our agreed use of that material infringes someone else's rights; and
• keep your own systems, accounts and licences in place and paid for.

If a delay on your side affects the timetable, we will agree a new date with you. Where it causes extra work, we may charge for it after telling you first.

Changes to scope

If you want to change what we are doing, we will confirm the effect on fees and timing in writing before we make the change. Nothing changes until we have both agreed it in writing, and email is enough.

Cancellation and postponement

You can cancel a Feasibility Study and have your deposit refunded in full if you tell us in writing at least 14 days before the confirmed study date. After that point the deposit is non-refundable.

Training cancellation is set out under Training, above.

You can cancel a Custom-Built System before work starts and have what you paid refunded in full. Once work has started, you pay for the work done up to the date you tell us in writing.

For other engagements, cancellation terms are set out in the proposal, subject always to the minimum term rules under Ongoing engagements.

Ownership of the work

Once you have paid for it in full, you own the deliverables we create specifically for you, such as your study report and the systems we build for your business.

We keep ownership of our own methods, templates, tools, know-how and anything we created before or outside your engagement. Where these form part of a deliverable, you receive a non-exclusive, perpetual licence to use them within your business.

Third-party software and AI services stay subject to their own licence terms. Systems we build for clients run on the client's own accounts.

Confidentiality

We both keep the other's confidential information private and use it only for the engagement. This does not cover information that is already public, that the other party already had, or that must be disclosed by law. This duty continues after the engagement ends.

We will not name you as a client or publish a case study about your business without your written permission.

Your data

We both comply with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

For personal data you give us so we can deliver an engagement, you are the controller and we are your processor. For our own business records, such as contracts, invoices and contact details, we are a separate controller.

As your processor we will:

• process the data only on your documented instructions, and tell you if we believe an instruction breaks data protection law;
• make sure everyone who handles it is bound by confidentiality;
• keep it secure with appropriate technical and organisational measures;
• use other processors only as listed in the data-processing terms, tell you before we change them, and bind them to the same obligations;
• help you respond to requests from individuals, security incidents and any data protection impact assessment;
• tell you without undue delay if we become aware of a personal data breach affecting your data;
• delete or return the data at the end of the engagement, as you choose, unless the law requires us to keep it;
• transfer the data outside the UK only on your documented instructions and with the safeguards the law requires; and
• give you the information you reasonably need to show that these obligations are met, and allow for and contribute to reasonable audits, including inspections, by you or an auditor you appoint.

The detail of each engagement, including what data is processed, where it is held, who processes it and when it is deleted, is set out in data-processing terms we agree with you before any personal data is shared.

How we handle information collected through this website is covered by our Privacy Policy.

Results and estimates

We carry out our work with reasonable skill and care. Time savings, costs and returns in a study, a calculator or a proposal are estimates based on the information available at the time. We do not guarantee a particular saving, return, technical architecture or business result.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Subject to that, neither of us is liable for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss. Our total liability arising from an engagement is limited to the fees you paid us for that engagement in the 12 months before the claim.

These limits apply to claims for loss. They do not limit or reduce your obligation to pay our fees, including fees for the rest of a minimum term, interest on late payment, or any other sum due to us under these terms.

Ending an engagement

Either of us may end an engagement straight away by written notice if the other seriously breaches these terms and does not put it right within 14 days of being asked to, or becomes insolvent.

When an engagement ends, you pay for work done up to that date and any fees due for the rest of a minimum term (unless you ended it because of our breach), and each of us returns or deletes the other's confidential information, subject to any legal duty to keep it.

Non-solicitation

During an engagement and for 12 months after it ends, you agree not to employ or engage, directly or through another business, anyone who worked for us on your engagement, without our written agreement. This does not stop you hiring someone who responds to a general job advert.

If you do employ or engage someone in breach of this clause, you agree to pay us a fee equal to 20% of that person's first-year salary or annual fees. This reflects a genuine estimate of our cost of recruiting and training a replacement.

General

Neither of us is responsible for delays caused by events outside our reasonable control. Neither of us may transfer an engagement to someone else without the other's written agreement. If part of these terms is found to be unenforceable, the rest still applies. These terms, the proposal and any agreed data-processing terms are the whole agreement for the engagement.

Formal notices under these terms must be in writing and sent by email: to us at hello@builtlogic.ai, and to you at the lead contact's email address in the proposal. A notice sent by email is received on the next working day after it is sent, unless the sender receives a delivery failure message.

Only you and we have rights under these terms. No one else can enforce them under the Contracts (Rights of Third Parties) Act 1999.

We may update these terms from time to time. The version in force when you accept a proposal applies to that engagement.

Law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If a problem comes up, we would rather talk it through first, so please raise it with us directly.

How to contact us

For anything to do with these terms, email hello@builtlogic.ai or write to us at Built Logic Ltd, 22-24 Berners Street, London W1T 3LP.