Customer complaint to answered investigation and fixed root cause
We take off your hands: logging each complaint, linking it to the order and factory records, drafting the reply and checking any price query.
You get: each complaint logged with a deadline, a drafted reply for your customer service manager to approve, and recurring themes for your management team.
Get a price for thisOr check first: Are we ready for AI?
The problem
Complaints get lost between sales, the factory and accounts, and the customer chases us for weeks.
How the steps join up
It starts when: a contractor or customer complains about a product, delivery, invoice or service.
Sort the customer service inbox and draft replies to routine queries
Log every customer complaint, track response deadlines and draft the investigation reply
Your team checks and decides at this step.
Trace every delivered unit back to its materials, batch, checks and drawing
Check customer invoice price queries against agreed prices and raise credits only when due
Raise NCRs from site, find the root causes and track them to close
Find the themes that keep coming up in client feedback
Your team checks and decides at this step.
What you end up with: Every complaint is logged with a response deadline, linked to the order and factory records, answered with a drafted investigation reply, price queries are credited only when due, and recurring themes reach the management team.
Who signs it off: Your customer service manager approves every reply and your finance team approves any credit.
What it needs to work
- Order and invoice history
- Agreed price records
If those aren’t in place yet, you’ll hear that before anything gets built.
Who it’s for
- Manufacturers and suppliers
What would this cost for your team?
Answer questions about your company and how this work runs today. You see an indicative estimate of the hours back, what that time is worth and the price when you send your details.
Get a price for thisOr check first: Are we ready for AI?