Product safety concern to completed recall or field campaign

How the steps join up

It starts when: a site report, test failure or supplier notice suggests a product could be unsafe.

1. Link site defect reports back to the factory records of the affected unit

2. Draft product failure investigation reports from site photos, batch records and installation evidence

   Your team checks and decides at this step.

3. Trace every delivered unit back to its materials, batch, checks and drawing

4. Find every affected customer and unit when a product safety issue is raised, and draft the recall notice

   Your team checks and decides at this step.

5. Notify the product safety regulator when a product may be unsafe, and keep them updated until the recall closes

   Your team checks and decides at this step.

6. Track service bulletins and field campaigns until every affected machine is done

   Your team checks and decides at this step.

7. Sort the customer service inbox and draft replies to routine queries

8. Raise NCRs from site, find the root causes and track them to close

9. Keep a register of product certificates and test reports, and flag changes that put them at risk

What you end up with: The suspect batch is confirmed from factory records, every affected customer and unit is found, the investigation is drafted for the technical director, each corrective visit or swap is tracked until done, and the root cause is fixed in the factory.

Who signs it off: Your technical director decides on any recall and signs the investigation, and your managing director approves customer notices.