Homebuyer aftercare
We take off your hands: logging buyer defect reports, tracking complaints and required responses, running surveys and managing the two-year warranty.
You get: defect reports routed to each trade, complaints tracked to deadline, ombudsman evidence files and what drives your star rating, for your customer care team.
Get a price for thisOr check first: Are we ready for AI?
The problem
Customer complaints are hurting our star rating.
What is in this package
- Track homeowner complaints and required responses
- Log, sort and route buyer snag and defect reports with photos to the right trade
- Find repeat defects across plots, house types and trades
- Track biodiversity net gain plans, habitat works and 30-year monitoring
- Homeowner defect report to resolved complaintWhole process
- Create each buyer's home user guide and completion pack for their specific plot
- Ask clients how the job is going at key stages and flag any concerns
- Complaint escalated to the New Homes Ombudsman to decision and lessonsWhole process
- Build the evidence file for a New Homes Ombudsman complaint
- Customer survey results to a better star ratingWhole process
- Find the themes that keep coming up in client feedback
- Completion day to the end of the two-year builder warrantyWhole process
- Find out what is driving your customer satisfaction star rating
- Answer homeowners' everyday questions from their own home's documents
- Answer homeowners' estate charge questions and publish clear breakdowns
- Ask satisfied clients for reviews and testimonials at the right moment
- Track each plot through its two-year builder warranty period
- Book courtesy and repair visits around buyers' availability
- Run mock construction quality reviews and track scores across sites
- Schedule and log open space, play area and SuDS upkeep until transfer
14 more parts, which a call confirms.
We price a whole package as one build (our rule). A call confirms it.
What it needs to work
- Plot and warranty records
If those aren’t in place yet, you’ll hear that before anything gets built.
Who it’s for
- Developers and housebuilders
What would this cost for your team?
Answer questions about your company and how this work runs today. You see an indicative estimate of the hours back, what that time is worth and the price when you send your details.
Get a price for thisOr check first: Are we ready for AI?