Built Logic

See what AI can do

Track homeowner complaints and required responses

We take off your hands: keeping track of every homeowner complaint deadline under the New Homes Quality Code.

You get: a complaint timeline with deadline warnings and a draft of each required letter for your customer care manager to approve.

Get a price for this

Or check first: Are we ready for AI?

The problem

We are terrified of missing one of the complaint deadlines and it ending up with the Ombudsman.

How it works

  1. What comes in

    • Complaint correspondence, defect log, plot records

  2. What AI does

    Calculates deadlines, drafts each required letter with its mandatory content and tracks responses.

  3. What you get

    • Complaint timeline, draft letters and deadline alerts

  4. Who signs it off

    Your customer care manager approves every letter and decides the outcome of each complaint.

What it needs to work

  • Complaints logged in one place

If those aren’t in place yet, you’ll hear that before anything gets built.

Who it’s for

  • Developers and housebuilders

Where this joins up

What would this cost for your team?

Answer questions about your company and how this work runs today. You see an indicative estimate of the hours back, what that time is worth and the price when you send your details.

Get a price for this

Or check first: Are we ready for AI?