Built Logic

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Homeowner defect report to resolved complaint

We take off your hands: logging every homeowner snag, booking visits and running each complaint to the Code timetable.

You get: a defect log by plot, each Code letter drafted for approval, an ombudsman file if needed and repeat defects fed back to site.

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The problem

Customer complaints are hurting our star rating and we keep missing the Code timescales.

How the steps join up

It starts when: a homeowner reports a snag or makes a complaint.

  1. Log, sort and route buyer snag and defect reports with photos to the right trade

  2. Read buyers' independent snagging reports and sort valid items by trade

  3. Book courtesy and repair visits around buyers' availability

  4. Track homeowner complaints and required responses

    Your team checks and decides at this step.

  5. Build the evidence file for a New Homes Ombudsman complaint

  6. Respond to warranty provider resolution cases within their deadlines

  7. Recover the cost of defects from the subcontractors responsible

  8. Find repeat defects across plots, house types and trades

What you end up with: Reports are logged and routed, visits are scheduled, complaints follow the Code timetable with letters drafted, the ombudsman file is ready if needed, costs are recovered from subcontractors and repeat defects are fed back.

Who signs it off: Your customer care manager approves each response and remedy.

What it needs to work

  • Plot and warranty records
  • Subcontractor responsibilities

If those aren’t in place yet, you’ll hear that before anything gets built.

Who it’s for

  • Developers and housebuilders

Where this joins up

What would this cost for your team?

Answer questions about your company and how this work runs today. You see an indicative estimate of the hours back, what that time is worth and the price when you send your details.

Get a price for this

Or check first: Are we ready for AI?