Log, sort and route buyer snag and defect reports with photos to the right trade
We take off your hands: logging buyer snag and defect reports that come in by email, text and phone.
You get: a defect log for each plot, with every report sorted by trade and urgency and given a target date.
Get a price for thisOr check first: Are we ready for AI?
The problem
Snag lists come in by email, text and phone, and things fall through the gaps.
How it works
What comes in
- Buyer reports and photos, plot records, subcontractor list
What AI does
Logs and classifies each item, routes it with a target date and sends acknowledgements.
What you get
- Defect log by plot, work orders and buyer acknowledgements
Who signs it off
Your customer care coordinator checks how unclear items are sorted, and your manager decides who is responsible when that is disputed.
What it needs to work
- A single intake route
- Trade and subcontractor mapping
If those aren’t in place yet, you’ll hear that before anything gets built.
Who it’s for
- Developers and housebuilders
What would this cost for your team?
Answer questions about your company and how this work runs today. You see an indicative estimate of the hours back, what that time is worth and the price when you send your details.
Get a price for thisOr check first: Are we ready for AI?