Completion day to the end of the two-year builder warranty
We take off your hands: running customer care from completion day to the end of the two-year warranty, from buyer questions to defect visits.
You get: a home user guide per plot, buyer questions answered from the home's own documents, and defects logged and visits booked for your customer care team.
Get a price for thisOr check first: Are we ready for AI?
The problem
Our customer care team is buried in calls about things already in the home's documents.
How the steps join up
It starts when: a plot approaches legal completion.
Create each buyer's home user guide and completion pack for their specific plot
Coordinate completion day: keys, meter readings, home demonstration and first-week check-in
Answer homeowners' everyday questions from their own home's documents
Log, sort and route buyer snag and defect reports with photos to the right trade
Book courtesy and repair visits around buyers' availability
Your team checks and decides at this step.
Track each plot through its two-year builder warranty period
Your team checks and decides at this step.
What you end up with: Each buyer gets a home user guide for their own plot, completion day runs smoothly, everyday questions are answered at any hour, defects are logged and visits booked, and the builder warranty period ends with a clean handover to the warranty provider.
Who signs it off: Your customer care manager decides on disputed items and on closing each builder warranty period.
What it needs to work
- Plot documents held digitally
- Customer care software or shared inbox
If those aren’t in place yet, you’ll hear that before anything gets built.
Who it’s for
- Developers and housebuilders
What would this cost for your team?
Answer questions about your company and how this work runs today. You see an indicative estimate of the hours back, what that time is worth and the price when you send your details.
Get a price for thisOr check first: Are we ready for AI?