Equipment aftercare and parts
We take off your hands: booking service visits, finding the right spare part, handling warranty claims and keeping records for every installed product.
You get: faults flagged before failure, engineer briefs, parts found from a photo or serial number and replacement sales spotted, for your service managers to check.
Get a price for thisOr check first: Are we ready for AI?
The problem
Our service and parts side is run from memory and we miss the follow-on sales.
What is in this package
- Turn defects found on service visits into priced remedial quotes
- Turn engineer notes into customer-ready service reports
- Turn completed tickets, off-hires and service jobs into invoices the same day
- Schedule install crews around manufacturing completion dates
- Answer customers' order status questions from production and delivery data
- Draft a bill of materials from approved drawings
- Put together installation records and handover packs for each plot
- Produce O&M manuals for each order from your product library
- Answer engineers' fault-finding questions from manuals and past jobs
- Identify the right spare part from a photo, serial number or description
- Installed product service due to completed visit and replacement saleWhole process
- Capture site surveys on a phone into a ready-to-quote record
- Capture shop-floor quality checks by tablet, photo or voice for every unit
- Watch connected kit for faults and set up the visit before it fails
- Equipment order release to serial build record and declarationWhole process
- Give each engineer a short brief on the site and asset before the visit
- Spare part request to identified, priced and shipped partWhole process
- Show which products, suppliers and installers drive your warranty costs
- Track each unit through the factory from station scans and sign-offs
- Take in warranty claims and check them against the terms and records
- Keep certificates and service records for every installed product together
18 more parts, which a call confirms.
We price a whole package as one build (our rule). A call confirms it.
What it needs to work
- An installed base register
- Service records
- Parts data from engineering bills of materials
- Connected products for remote monitoring
If those aren’t in place yet, you’ll hear that before anything gets built.
Who it’s for
- Manufacturers and suppliers
What would this cost for your team?
Answer questions about your company and how this work runs today. You see an indicative estimate of the hours back, what that time is worth and the price when you send your details.
Get a price for thisOr check first: Are we ready for AI?