Built Logic

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Installed product service due to completed visit and replacement sale

We take off your hands: planning service visits for the products you installed, writing up the reports and pricing remedial and replacement work.

You get: planned visits for your installed base, service reports and certificates filed against each product, and remedial quotes for your service manager to approve.

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The problem

We installed thousands of doors but we only hear about most of them when they break.

How the steps join up

It starts when: an installed product, such as an industrial door, washroom or access system, is due its statutory or contracted service.

  1. Plan statutory and contracted maintenance visits for installed products and maintained building services

  2. Watch connected kit for faults and set up the visit before it fails

    Your team checks and decides at this step.

  3. Give each engineer a short brief on the site and asset before the visit

  4. Answer engineers' fault-finding questions from manuals and past jobs

  5. Turn engineer notes into customer-ready service reports

    Your team checks and decides at this step.

  6. Keep certificates and service records for every installed product together

  7. Turn defects found on service visits into priced remedial quotes

  8. Spot replacement and upgrade sales from the installed base and service records

What you end up with: Visits are planned for the installed base, engineers arrive briefed and answer faults first time, reports and certificates are filed against the product, remedial work is quoted and replacement opportunities reach sales.

Who signs it off: Your engineer signs every service report and certificate, and your service manager approves remedial quotes.

What it needs to work

  • Installed base register with product and service history

If those aren’t in place yet, you’ll hear that before anything gets built.

Who it’s for

  • Manufacturers and suppliers

Where this joins up

What would this cost for your team?

Answer questions about your company and how this work runs today. You see an indicative estimate of the hours back, what that time is worth and the price when you send your details.

Get a price for this

Or check first: Are we ready for AI?