Built Logic

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Spare part request to identified, priced and shipped part

We take off your hands: working out which part a dealer means from a photo, serial number or description, pricing it and answering order status questions.

You get: the likely part matched from the machine's build record and parts list, with unsure matches for your parts adviser to confirm, and the order invoiced.

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Or check first: Are we ready for AI?

The problem

Dealers send a blurry photo of a part and our one parts expert spends the morning working out what it is.

How the steps join up

It starts when: a dealer, hire company or end user asks for a spare part by photo, serial number or description.

  1. Build illustrated spare parts lists from engineering bills of materials and drawings

  2. Keep an as-built record for every machine serial number, from fitted parts to test results, through its working life

  3. Identify the right spare part from a photo, serial number or description

    Your team checks and decides at this step.

  4. Price and stock spare parts based on demand, age and availability

  5. Answer customers' order status questions from production and delivery data

  6. Turn completed tickets, off-hires and service jobs into invoices the same day

One more step, which a call confirms.

What you end up with: The right part is found from the machine's own build record and illustrated parts list, priced and stocked by demand, the customer can see the order status, and the order is invoiced the same day.

Who signs it off: Your parts adviser confirms any uncertain match, and your aftermarket manager approves the pricing rules.

What it needs to work

  • Structured bills of materials
  • Serial build records for the installed base

If those aren’t in place yet, you’ll hear that before anything gets built.

Who it’s for

  • Manufacturers and suppliers

Where this joins up

What would this cost for your team?

Answer questions about your company and how this work runs today. You see an indicative estimate of the hours back, what that time is worth and the price when you send your details.

Get a price for this

Or check first: Are we ready for AI?