Social housing repairs and maintenance
We take off your hands: logging repairs, booking resident appointments, coding finished jobs to the schedule of rates and proving deadlines were met.
You get: repairs logged and prioritised, appointments booked, each job coded to the schedule of rates and KPI returns drafted, for your repairs coordinators to check.
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The problem
We lose margin on housing repairs chasing appointments, coding jobs and proving we met the landlord's deadlines.
What is in this package
- Chase and check sub-trade and safety certificates for handover, including empty homes returned to landlords
- Prepare task-specific RAMS for review
- Capture snags by voice and photo, or from a client's inspection list, assign them to trades and track them to close
- Read reactive job requests from emails and client portals and log them ready for dispatch
- Turn engineer notes into customer-ready service reports
- Follow up damp and mould repairs and reopen jobs where it comes back
- Book access appointments with residents and homeowners for works in occupied homes, and cut no-access visits
- Suggest a priority for each tenant repair and flag Awaab's Law hazards
- Turn a survey and photos of an existing building into a refurb scope
- Check sales invoices for VAT, CIS, retention and references before they go out
- Ask clients how the job is going at key stages and flag any concerns
- Prepare framework KPI, levy and social value returns from your own records
- Damp and mould report to fixed home within the landlord's deadlineWhole process
- Track Awaab's Law repair deadlines and evidence for social landlords
- Close out each home install with sign-off, guarantee and the balance invoice
- Code each finished repair to the schedule of rates before it is invoiced
- Produce each client's monthly service report
- Check completed job sheets for gaps before they reach the customer
- Draft advance notices to residents and neighbours before disruptive work
12 more parts, which a call confirms.
We price a whole package as one build (our rule). A call confirms it.
What it needs to work
- The landlord's repairs portal
- The schedule of rates
- Job management software
If those aren’t in place yet, you’ll hear that before anything gets built.
Who it’s for
- Main contractors
- Specialist subcontractors
What would this cost for your team?
Answer questions about your company and how this work runs today. You see an indicative estimate of the hours back, what that time is worth and the price when you send your details.
Get a price for thisOr check first: Are we ready for AI?