Built Logic

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Reactive fault call to first-time fix and invoice

We take off your hands: logging fault calls at any hour, suggesting the right engineer, watching response times and finding unbilled extras on each call-out.

You get: every fault logged with a suggested engineer for your controller to confirm, a warning before response times are breached and call-outs checked before billing.

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The problem

We breach response times and send engineers back twice for the same fault.

How the steps join up

It starts when: a client reports a fault by phone, email or portal.

  1. Answer out-of-hours fault calls, log them and wake the right on-call engineer

  2. Read reactive job requests from emails and client portals and log them ready for dispatch

  3. Suggest the right engineer for each job using skills, accreditations, location and van stock

    Your team checks and decides at this step.

  4. Warn the service team before contract response and fix times are breached

  5. Answer engineers' fault-finding questions from manuals and past jobs

  6. Turn engineer notes into customer-ready service reports

  7. Code each finished repair to the schedule of rates before it is invoiced

  8. Find unbilled call-outs, overtime and materials on completed reactive jobs

  9. Find why reactive jobs need a second visit

What you end up with: Faults are logged at any hour, the right engineer is sent before the SLA is breached, engineers get help finding the fault, and every call-out is billed and learned from.

Who signs it off: Your controller confirms who goes to each job, and your service manager approves any billing exceptions.

What it needs to work

  • Engineer skills and location data
  • A job history

If those aren’t in place yet, you’ll hear that before anything gets built.

Who it’s for

  • Specialist subcontractors

Where this joins up

What would this cost for your team?

Answer questions about your company and how this work runs today. You see an indicative estimate of the hours back, what that time is worth and the price when you send your details.

Get a price for this

Or check first: Are we ready for AI?