Built Logic

See what AI can do

Lift breakdown or entrapment to lift back in service

We take off your hands: taking breakdown and entrapment calls, sending the right engineer, keeping residents informed and spotting repeat failures.

You get: every call logged with entrapments first, draft resident notices for your coordinator to approve, and repeat failures flagged for a planned fix.

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The problem

Residents ring the landlord, the landlord rings us, and nobody knows when the lift will be back.

How the steps join up

It starts when: a lift breaks down or a passenger is trapped, reported by phone, autodialler or remote monitoring.

  1. Answer out-of-hours fault calls, log them and wake the right on-call engineer

    Your team checks and decides at this step.

  2. Tell residents and building managers when a lift is out of service, why, and when it will be back

    Your team checks and decides at this step.

  3. Run monthly firefighting lift and equipment checks for high-rise buildings

  4. Suggest the right engineer for each job using skills, accreditations, location and van stock

    Your team checks and decides at this step.

  5. Answer engineers' fault-finding questions from manuals and past jobs

  6. Turn engineer notes into customer-ready service reports

  7. Find lifts with repeat faults and plan targeted maintenance

  8. Draft lift modernisation proposals from condition, faults and obsolete parts

    Your team checks and decides at this step.

What you end up with: Entrapments are attended first, residents and building managers know what is happening, firefighting lift outages are reported, the lift is fixed and repeat failures lead to a planned answer.

Who signs it off: Only your engineer decides when a lift goes back into service. Your coordinator approves resident notices and your sales lead approves any proposal.

What it needs to work

  • Lift fault history by unit
  • Agreed contact rules with each landlord

If those aren’t in place yet, you’ll hear that before anything gets built.

Who it’s for

  • Specialist subcontractors

Where this joins up

What would this cost for your team?

Answer questions about your company and how this work runs today. You see an indicative estimate of the hours back, what that time is worth and the price when you send your details.

Get a price for this

Or check first: Are we ready for AI?