Built Logic

See what AI can do

Technical enquiry to answered customer and clearer product instructions

We take off your hands: answering routine installer and specifier questions, and spotting which instructions and datasheets need rewriting.

You get: routine questions answered from your own documents, the rest passed to a technical person, and revised datasheets for your technical manager to approve.

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Or check first: Are we ready for AI?

The problem

Our technical team answers the same installer questions every day instead of fixing the instructions.

How the steps join up

It starts when: installers, contractors or specifiers send technical questions to the helpdesk or customer service inbox.

  1. Sort the customer service inbox and draft replies to routine queries

  2. Answer technical questions from specifiers, installers and contractors using the company's own documents

    Your team checks and decides at this step.

  3. Analyse technical enquiries to find unclear instructions and emerging product problems

    Your team checks and decides at this step.

  4. Produce O&M manuals for each order from your product library

  5. Generate and update technical datasheets from one master product record

  6. Check product literature against the Code for Construction Product Information

    Your team checks and decides at this step.

What you end up with: Routine questions are answered from the company's own documents, the rest reach a technical person, and repeated questions lead to clearer instructions and datasheets checked against the information code.

Who signs it off: Your technical adviser checks any safety-related answer and your technical manager approves revised literature.

What it needs to work

  • Current manuals and datasheets in one place
  • A log of past answers

If those aren’t in place yet, you’ll hear that before anything gets built.

Who it’s for

  • Manufacturers and suppliers

Where this joins up

What would this cost for your team?

Answer questions about your company and how this work runs today. You see an indicative estimate of the hours back, what that time is worth and the price when you send your details.

Get a price for this

Or check first: Are we ready for AI?