Built Logic

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New client's first job to repeat work

We take off your hands: setting up each new client, keeping them updated on progress, chasing every promise and checking satisfaction at key stages.

You get: client updates and satisfaction checks for your project director to approve, every promise chased, and follow-on work spotted at completion.

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The problem

We do a good first job for a new client and then never hear from them again.

How the steps join up

It starts when: you win your first contract with a new client.

  1. Set up a newly won client in all your software and collect their requirements at the start

  2. Show each client progress, photos, decisions due and changes in one place

  3. Log every action promised to a key client and chase it until done

  4. Ask clients how the job is going at key stages and flag any concerns

    Your team checks and decides at this step.

  5. Prepare and record the post-project review with the client

  6. Ask satisfied clients for reviews and testimonials at the right moment

  7. Spot follow-on and maintenance work for the client from handover and defects records

What you end up with: The client is set up properly, sees progress and decisions they owe, every promise is chased, satisfaction is checked at key stages, and completion turns into a review, a reference and follow-on work.

Who signs it off: Your project director approves anything sent to the client.

What it needs to work

  • A named account owner for each new client

If those aren’t in place yet, you’ll hear that before anything gets built.

Who it’s for

  • Main contractors
  • Specialist subcontractors

Where this joins up

What would this cost for your team?

Answer questions about your company and how this work runs today. You see an indicative estimate of the hours back, what that time is worth and the price when you send your details.

Get a price for this

Or check first: Are we ready for AI?