Built Logic

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End of defects period to client review, lessons and the next job

We take off your hands: asking the client what they thought, recording lessons and repeat defects, spotting follow-on work and preparing account reviews.

You get: client feedback routed to the right person, lessons and repeat defects logged for the next jobs, and a draft account review pack for your account lead.

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The problem

Once the defects period ends we never go back to the client, so we lose what they thought and the next job with them.

How the steps join up

It starts when: the defects or rectification period on a completed project comes to an end.

  1. Ask clients how the job is going at key stages and flag any concerns

  2. Find the themes that keep coming up in client feedback

  3. Capture lessons learned at project close and make them searchable

    Your team checks and decides at this step.

  4. Find the defects that keep recurring across projects and feed them back to design and buying

  5. Spot follow-on and maintenance work for the client from handover and defects records

    Your team checks and decides at this step.

  6. Ask satisfied clients for reviews and testimonials at the right moment

    Your team checks and decides at this step.

  7. Prepare quarterly account review packs for key clients

    Your team checks and decides at this step.

What you end up with: The client's view is captured and acted on, lessons and recurring defects reach the next jobs, follow-on work is proposed, and the account review shows the client what was delivered.

Who signs it off: Your project director decides on lessons, your account lead approves any proposal and the client approves any testimonial wording.

What it needs to work

  • A defects period end date per project
  • Client contacts kept current

If those aren’t in place yet, you’ll hear that before anything gets built.

Who it’s for

  • Main contractors
  • Specialist subcontractors

Where this joins up

What would this cost for your team?

Answer questions about your company and how this work runs today. You see an indicative estimate of the hours back, what that time is worth and the price when you send your details.

Get a price for this

Or check first: Are we ready for AI?